Sunderland
Ticket office
Open now
Station details
| Station Operator: NT |
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| Station Code: SUN |
| Staffing Level: Full Time |
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| CCTV: No |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern |
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| Lost Property Contact Available | No |
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Phone number:
08002006060 Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, |
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Customer Services: 08002006060 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | No |
| Toilets | No |
| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around Sunderland station |
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| Waiting Room | No |
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Waiting Room Note: There is a waiting room between platform 1 and 4 . |
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| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank outside of the station. |
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| Car Hire | No |
| Airport | No |
| Metro | Yes |
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Metro Note: Tyne and Wear metro station close to the station. 0191 203 3333 |
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| Bus Service | Yes |
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Bus Service Note: Busline 0871 200 2233 |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: staff will come out of the office to assist |
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| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category A station, Lifts to all platforms for disabled passengers from the North end of the station. Open for all services. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Located on the North Concourse and accepts cash and cards. |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:15 AM to 12:00 AM Sat: 5:15 AM to 12:00 AM Sun: 6:30 AM to 12:00 AM |
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Assisted Travel: Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist |
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