Newcastle
Ticket office
Closed now
Mon - Fri: | 5:00 AM to 9:20 PM |
---|---|
Sat: | 5:00 AM to 9:20 PM |
Sun: | 7:30 AM to 9:20 PM |
Station details
Station Operator: GR | |
Station Code: NCL |
Staffing Level: Full Time | |
CCTV: Yes |
Oyster Pre Pay | No |
Oyster Validator | No |
Smartcard Issued | Yes |
Smartcard Validator | Yes |
Oyster Topup | No |
Prepurchase Collection | Yes |
Smartcard Topup | Yes |
Ticket Machine | Yes |
Penalty Fares: Applicable Operators: TransPennine Express |
|
Ticket Office Note: Adjacent to Platform 12 |
Lost Property Contact Available | No |
Phone number:
01163663587 Website: Go to website |
|
Ticket Gate | Yes |
Ticket Gate Comments: This station has Secure Station Accreditation |
|
DepartureScreens, Announcements, ArrivalScreens, |
|
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
Left Luggage Contact Available | No |
Customer Help Points | Yes |
Customer Help Points Note: Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday |
Atm Machine | Yes |
Baby Change | Yes |
Bureau De Change | No |
Post Box | Yes |
Post Box Note: Outside the station |
|
Seated Area | Yes |
First Class Lounge | Yes |
First Class Lounge Note:
Located South end of Platform 3 Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted
Restricted tickets
Facilities Toilets / Meeting rooms, TV, newspapers Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Yes Showers No |
Shops | Yes |
Shops Note: Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee. |
|
Showers | No |
Station Buffet | Yes |
Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
|
Telephones (Cards & Coins) | Yes |
Toilets | Yes |
Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. |
|
Tourist Information Office | No |
Trolleys | Yes |
WebKiosk | No |
WiFi | Yes |
Wifi Note: Find WiFi Hotspots around Newcastle station |
|
Waiting Room | No |
Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms |
Car parking | Yes |
Name: Long Stay Car Park Operator: London North Eastern Railway Spaces: 454 Annual Charge: £2130.00 Daily Charge: £17.00 Monthly Charge: £277.00 Off Peak Charge: £5.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £712.00 Weekly Charge: £75.00 |
Car Parking Contact Available | No |
Phone number: Website: Go to website Note: For a map of how to get to the car park, please click here. |
Cycle Storage Availability | Yes |
Sheltered: Yes |
Cycle Storage CCTV | Yes |
Taxi Rank | Yes |
Taxi Rank Note: Newcastle is a large station, taxis are available 24/7 from the station taxi rank. |
|
Car Hire | No |
Airport | Yes |
Airport Note: Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
|
Metro | Yes |
Metro Note: Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
|
|
Bus Service | Yes |
Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessible Booking Office Counter | Yes |
Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
|
Accessible Public Telephones | No |
Accessible Public Telephones Note: Platform 3 |
|
Accessible Toilets | Yes |
Accessible Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4. |
|
Induction Loop | Yes |
Wheelchairs Available | Yes |
Ramp For Train Access | Yes |
Step Free Access | Yes |
Step Free Access Note: Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge. This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. |
Accessible Taxis | No |
Accessible Ticket Machines | Yes |
Accessible Ticket Machines Note: Accessible machine are located on the main concourse |
|
Impaired Mobility Set Down | Yes |
Staff Help Available | Yes |
Mon - Fri: 4:00 AM to 12:15 AM Sat: 4:00 AM to 11:30 PM Sun: 7:00 AM to 12:15 AM |
|
Staff Help Available Note: Assistance meeting point is Customer Information Point in main concourse |
Live departures and arrivals for Newcastle
Due | Destination | Platform | Expected | Train Length | further details |
---|---|---|---|---|---|
00:40 | Liverpool Lime Street Platform 3 | 3 | 00:30 | coaches | See details on departure to Liverpool Lime Street |
00:43 | London Kings Cross Platform 2 | 2 | 00:33 | See details on departure to London Kings Cross | |
01:55 | London Kings Cross Platform 2 | 2 | On time | See details on departure to London Kings Cross |