Newcastle
Ticket office
Closed now
Station details
| Station Operator: GR |
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| Station Code: NCL |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern, TransPennine Express |
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Ticket Office Note: Adjacent to Platform 12 |
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| Lost Property Contact Available | No |
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Phone number:
01163663587 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday |
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| Atm Machine | Yes |
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Atm Machine Note: In the Main Square next to Boots |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
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Post Box Note: Outside the station |
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| Seated Area | Yes |
| First Class Lounge | Yes |
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First Class Lounge Note:
Located South end of Platform 3 Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted
Restricted tickets
Facilities Toilets / Meeting rooms, TV, newspapers Refreshments Refreshments are currently suspended Wi-Fi Yes Showers No |
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| Shops | Yes |
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Shops Note: WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around Newcastle station |
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| Waiting Room | No |
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Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours are at all times that the station is open |
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| Car parking | Yes |
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Name: Long Stay Car Park Operator: London North Eastern Railway Spaces: 454 Annual Charge: £1925.00 Daily Charge: £17.50 Monthly Charge: N/A Off Peak Charge: £7.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: £70.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Newcastle is a large station, taxis are available 24/7 from the station taxi rank. |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
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| Metro | Yes |
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Metro Note: Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Platform 3 |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge. This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Accessible machine are located on the main concourse |
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| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: 4:00 AM to 12:15 AM Sat: 4:00 AM to 11:30 PM Sun: 7:00 AM to 12:15 AM |
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Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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