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Last updated: 17:05

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Newcastle

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

Open in Google Maps

Ticket office

Open now

Mon - Fri:  5:00 AM to 9:20 PM
Sat:  5:00 AM to 9:20 PM
Sun:  7:30 AM to 9:20 PM

Station details

General information

Station Operator: GR
Station Code: NCL
Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

False Oyster Pre Pay
False Oyster Validator
False Smartcard Issued
False Smartcard Validator
False Oyster Topup
True Prepurchase Collection
False Smartcard Topup
True Ticket Machine
Ticket Office Note:
Adjacent to Platform 12

Passenger services

False> Lost Property Contact Available
Phone number: 0845 059 3587
Website: Go to website
True Ticket Gate

Customer Services:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
False> Left Luggage Contact Available
True Customer Help Points

Customer Help Points Note:

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Station facilities

True> Atm Machine
True Baby Change
False Bureau De Change
True Post Box
Post Box Note:
Outside the station
True Seated Area
True First Class Lounge
First Class Lounge Note:

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the London North Eastern Railway route
  • London North Eastern Railway First Advance (routed LNER /LNER & connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
  • Inclusive Tour Tickets (Superbreaks etc)
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No
True Shops
Shops Note:

Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
False Showers
True Station Buffet
Station Buffet Note:
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
True Telephones (Cards & Coins)
True Toilets
Toilets Note:
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
False Tourist Information Office
True Trolleys
False WebKiosk
True WiFi
Wifi Note:
Find WiFi Hotspots around Newcastle station
False Waiting Room

Car parking

true Car parking
Name: Long Stay Car Park
Operator: London North Eastern Railway
Spaces: 454

Annual Charge: £2130.00
Daily Charge: £17.00
Monthly Charge: £277.00
Off Peak Charge: £7.50
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £712.00
Weekly Charge: £75.00
False Car Parking Contact Available
Phone number:
Website: Go to website
Note:

For a map of how to get to the car park, please click here.

Cycling

True Cycle Storage Availability

Sheltered: Yes
Spaces: 122
Type: Stands
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
True Cycle Storage CCTV

Other transport

True Taxi Rank

Taxi Rank Note:

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
False Car Hire

True Airport

Airport Note:

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

 
True Metro

Metro Note:

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

 
True Bus Service

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

True Accessible Booking Office Counter

Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
False Accessible Public Telephones

Accessible Public Telephones Note:

Platform 3
True National Key Toilets

National Key Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

True Induction Loop
True Wheelchairs Available
True Ramp For Train Access

True Step Free Access

Step Free Access Note:

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.

 
False Accessible Taxis

True Accessible Ticket Machines

Accessible Ticket Machines Note:

Accessible machine are located on the main concourse 
True Impaired Mobility Set Down

Live departures and arrivals for Newcastle

Departures
Arrivals
Live departures for Newcastle
Due Destination Platform Expected further details  Additional Information 
17:02 Liverpool Lime Street Platform 4 4 17:04 2 mins late See details on departure to Liverpool Lime Street
17:05 Hexham Platform 10 10 On time 2 coaches See details on departure to Hexham
17:17 Manchester Airport Platform 9 9 On time See details on departure to Manchester Airport
17:21 Morpeth Platform 2 2 On time 2 coaches See details on departure to Morpeth
17:23 Carlisle Platform 6 6 On time 2 coaches See details on departure to Carlisle
17:25 Stockton Platform 7 7 On time 2 coaches See details on departure to Stockton
17:26 London Kings Cross Platform 3 3 On time See details on departure to London Kings Cross
17:32 Southampton Central via Doncaster Platform 12 12 On time See details on departure to Southampton Central via Doncaster
17:37 Glasgow Central Platform 2 2 On time See details on departure to Glasgow Central
17:41 Nunthorpe via Hartlepool Platform 7 7 On time 2 coaches See details on departure to Nunthorpe via Hartlepool
Live arrivals at Newcastle
Due Destination Platform Expected further details  Additional Information 
17:12 Carlisle Platform 2 2 On time 2 coaches See details on departure to Carlisle
17:15 Morpeth Platform 6 6 On time 2 coaches See details on departure to Morpeth
17:22 Edinburgh Platform 3 3 On time See details on departure to Edinburgh
17:22 Metro Centre Platform 7 7 On time 2 coaches See details on departure to Metro Centre
17:28 Liverpool Lime Street Platform 9 9 On time See details on departure to Liverpool Lime Street
17:31 Penzance Platform 2 2 On time See details on departure to Penzance
17:34 Glasgow Central Platform 6 6 17:37 3 mins late See details on departure to Glasgow Central
17:36 Hexham Platform 7 7 On time 2 coaches See details on departure to Hexham
17:41 London Kings Cross Platform 4 4 On time See details on departure to London Kings Cross
17:43 Southampton Central Platform 3 3 On time See details on departure to Southampton Central

timetables for Newcastle

No timetables.