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Last updated: 08:03

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Newcastle

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

Open in Google Maps

Ticket office

Open now

Mon - Fri:  5:00 AM to 9:20 PM
Sat:  5:00 AM to 9:20 PM
Sun:  7:30 AM to 9:20 PM

Station details

Station Operator: GR
Station Code: NCL
Staffing Level: Full Time
CCTV: Yes
False Oyster Pre Pay
False Oyster Validator
False Smartcard Issued
True Smartcard Validator
False Oyster Topup
True Prepurchase Collection
True Smartcard Topup
True Ticket Machine
Penalty Fares:
Applicable Operators: TransPennine Express
Ticket Office Note:
Adjacent to Platform 12
False> Lost Property Contact Available
Phone number: 01163663587
Website: Go to website
True Ticket Gate

Customer Services:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
False> Left Luggage Contact Available
True Customer Help Points

Customer Help Points Note:

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
True> Atm Machine
True Baby Change
False Bureau De Change
True Post Box
Post Box Note:
Outside the station
True Seated Area
True First Class Lounge
First Class Lounge Note:

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the London North Eastern Railway route
  • London North Eastern Railway First Advance (routed LNER /LNER & connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
  • Inclusive Tour Tickets (Superbreaks etc)
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No
True Shops
Shops Note:

Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
False Showers
True Station Buffet
Station Buffet Note:
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
True Telephones (Cards & Coins)
True Toilets
Toilets Note:
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
False Tourist Information Office
True Trolleys
False WebKiosk
True WiFi
Wifi Note:
Find WiFi Hotspots around Newcastle station
False Waiting Room
true Car parking
Name: Long Stay Car Park
Operator: London North Eastern Railway
Spaces: 454

Annual Charge: £2130.00
Daily Charge: £17.00
Monthly Charge: £277.00
Off Peak Charge: £7.50
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £712.00
Weekly Charge: £75.00
False Car Parking Contact Available
Phone number:
Website: Go to website
Note:

For a map of how to get to the car park, please click here.
True Cycle Storage Availability

Sheltered: Yes
Spaces: 122
Type: Stands
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
True Cycle Storage CCTV
True Taxi Rank

Taxi Rank Note:

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
False Car Hire

True Airport

Airport Note:

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

 
True Metro

Metro Note:

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

 
True Bus Service

Bus Service Note:

Information to plan your onward journey is available in a printable format here
True Accessible Booking Office Counter

Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
False Accessible Public Telephones

Accessible Public Telephones Note:

Platform 3
True National Key Toilets

National Key Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

True Induction Loop
True Wheelchairs Available
True Ramp For Train Access

True Step Free Access

Step Free Access Note:

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.

 
False Accessible Taxis

True Accessible Ticket Machines

Accessible Ticket Machines Note:

Accessible machine are located on the main concourse 
True Impaired Mobility Set Down

Live departures and arrivals for Newcastle

Departures
Arrivals
Live departures for Newcastle
Due Destination Platform Expected Train Length  further details  Additional Information 
08:23 Carlisle Platform 6 6 On time 4 coaches See details on departure to Carlisle
08:23 Morpeth Platform 4 4 On time 2 coaches See details on departure to Morpeth
08:27 London Kings Cross Platform 4 4 On time See details on departure to London Kings Cross
08:40 Nunthorpe via Hartlepool Platform 1 1 On time 2 coaches See details on departure to Nunthorpe via Hartlepool
08:40 Plymouth via Leeds Platform 4 4 On time See details on departure to Plymouth via Leeds
08:42 Aberdeen Platform 2 2 On time See details on departure to Aberdeen
08:43 Liverpool Lime Street Platform 3 3 On time 5 coaches See details on departure to Liverpool Lime Street
08:59 Morpeth Platform 5 5 On time See details on departure to Morpeth
09:23 Carlisle Platform 11 11 On time 2 coaches See details on departure to Carlisle
09:29 London Kings Cross Platform 4 4 On time See details on departure to London Kings Cross
Live arrivals at Newcastle
Due Destination Platform Expected Train Length  further details  Additional Information 
08:14 Carlisle Platform 6 6 On time See details on departure to Carlisle
08:16 York Platform 3 3 On time 5 coaches See details on departure to York
08:19 Nunthorpe Platform 4 4 On time 2 coaches See details on departure to Nunthorpe
08:22 Chathill Platform 1 1 On time 2 coaches See details on departure to Chathill
08:24 Edinburgh Platform 4 4 On time See details on departure to Edinburgh
08:35 Dumfries Platform 5 5 On time See details on departure to Dumfries
08:35 Edinburgh Platform 4 4 On time See details on departure to Edinburgh
08:37 Leeds Platform 2 2 On time See details on departure to Leeds
08:54 Carlisle Platform 11 11 On time 2 coaches See details on departure to Carlisle
08:55 Nunthorpe Platform 7 7 On time See details on departure to Nunthorpe

timetables for Newcastle

No timetables.