Open now
| Mon - Fri: | 5:00 AM to 9:20 PM |
|---|---|
| Sat: | 5:00 AM to 9:20 PM |
| Sun: | 7:30 AM to 9:20 PM |
| Station Operator: GR | |
| Station Code: NCL |
| Staffing Level: Full Time | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: Adjacent to Platform 12 |
| False> | Lost Property Contact Available |
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Phone number:
0845 059 3587 Website: Go to website |
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| True | Ticket Gate |
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Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday |
| True> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| True | Post Box |
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Post Box Note: Outside the station |
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| True | Seated Area |
| True | First Class Lounge |
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First Class Lounge Note:
Located South end of Platform 3 Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges Tickets Accepted
Restricted tickets
Facilities Toilets / Meeting rooms, TV, newspapers Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Yes Showers No |
| True | Shops |
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Shops Note: Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee. |
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| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. |
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| False | Tourist Information Office |
| True | Trolleys |
| False | WebKiosk |
| True | WiFi |
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Wifi Note: Find WiFi Hotspots around Newcastle station |
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| False | Waiting Room |
| true | Car parking |
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Name: Long Stay Car Park Operator: Virgin Trains East Coast Spaces: 454 Annual Charge: £2000.00 Daily Charge: £16.00 Monthly Charge: £260.00 Off Peak Charge: £7.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £670.00 Weekly Charge: £70.00 |
| False | Car Parking Contact Available |
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Phone number: Website: Go to website Note: For a map of how to get to the car park, please click here. |
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
| True | Taxi Rank |
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Taxi Rank Note: Newcastle is a large station, taxis are available 24/7 from the station taxi rank. |
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| False | Car Hire |
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| True | Airport |
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Airport Note: Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
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| True | Metro |
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Metro Note: Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
| False | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Platform 3 |
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| True | National Key Toilets |
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National Key Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4. |
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| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
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| False | Accessible Taxis |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: Accessible machine are located on the main concourse |
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| True | Impaired Mobility Set Down |
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| Due | Destination | Platform | Expected | further details |
|---|---|---|---|---|
| 16:06 | Liverpool Lime Street Platform 9 | 9 | On time | See details on departure to Liverpool Lime Street |
| 16:15 | Metro Centre Platform 6 | 6 | On time | See details on departure to Metro Centre |
| 16:15 | Morpeth Platform 2 | 2 | On time | See details on departure to Morpeth |
| 16:22 | Whitehaven Platform 12 | 12 | On time | See details on departure to Whitehaven |
| Due | Destination | Platform | Expected | further details |
|---|---|---|---|---|
| 16:12 | Metro Centre Platform 2 | 2 | On time | See details on departure to Metro Centre |
| 16:14 | Morpeth Platform 6 | 6 | On time | See details on departure to Morpeth |
| 16:15 | Liverpool Lime Street Platform 11 | 11 | 16:18 3 mins late | See details on departure to Liverpool Lime Street |
| 16:24 | Edinburgh Platform 4 | 4 | On time | See details on departure to Edinburgh |