Newcastle
Ticket office
Open now
Station details
| Station Operator: GR |
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| Station Code: NCL |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern, TransPennine Express |
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Ticket Office Note: Adjacent to Platform 12 |
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| Lost Property Contact Available | No |
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Phone number:
01163663587 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: This station has Secure Station Accreditation |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday |
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| Atm Machine | Yes |
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Atm Machine Note: In the Main Square next to Boots |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
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Post Box Note: Outside the station |
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| Seated Area | Yes |
| First Class Lounge | Yes |
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First Class Lounge Note:
Located South end of Platform 3 Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted
Restricted tickets
Facilities Toilets / Meeting rooms, TV, newspapers Refreshments Refreshments are currently suspended Wi-Fi Yes Showers No |
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| Shops | Yes |
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Shops Note: WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around Newcastle station |
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| Waiting Room | No |
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Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms |
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| Car parking | Yes |
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Name: Long Stay Car Park Operator: London North Eastern Railway Spaces: 454 Annual Charge: £2130.00 Daily Charge: £17.00 Monthly Charge: £277.00 Off Peak Charge: £5.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £712.00 Weekly Charge: £75.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: For a map of how to get to the car park, please click here. |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Newcastle is a large station, taxis are available 24/7 from the station taxi rank. |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
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| Metro | Yes |
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Metro Note: Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Platform 3 |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge. This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Accessible machine are located on the main concourse |
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| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: 4:00 AM to 12:15 AM Sat: 4:00 AM to 11:30 PM Sun: 7:00 AM to 12:15 AM |
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Staff Help Available Note: Assistance meeting point is Customer Information Point in main concourse |
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