New Cross
Ticket office
Closed now
| Mon - Fri: | to |
|---|---|
| Sat: | to |
| Sun: | to |
Station details
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AlertsShow detailsHide detailsFrom Wednesday 1 April this ticket office will be temporarily closed due to the coronavirus pandemic
General information
| Station Operator: SE | |
| Station Code: NWX |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| True | Oyster Pre Pay |
| True | Oyster Validator |
| True | Smartcard Issued |
| True | Smartcard Validator |
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Travelcard: Zone 2 |
| True | Oyster Topup |
| True | Prepurchase Collection |
| True | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains from main entrance |
Passenger services
| False> | Lost Property Contact Available |
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Phone number:
0345 322 7021 Website: Go to website |
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| True | Ticket Gate |
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Customer Services: 0345 322 7021 |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: On platform |
Station facilities
| True> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| True | Shops |
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Shops Note: newspapers |
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| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee kiosk |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Platform C |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: |
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| False | Waiting Room |
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Waiting Room Note: On Platform A/B and on Platform C - only available when staff are present |
Car parking
| false | Car parking |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes |
| False | Cycle Storage CCTV |
Other transport
| False | Taxi Rank |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessibility
| True | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| True | National Key Toilets |
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National Key Toilets Note: Platform c |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. |
| False | Accessible Taxis |
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Accessible Taxis Note: Accessible taxis are available to book |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: station forecourt/ booking hall |
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| False | Impaired Mobility Set Down |
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