New Cross
Ticket office
Closed now
| Sat: | 6:10 AM to 8:00 PM |
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| Sun: | 8:10 AM to 8:00 PM |
Station details
| Station Operator: SE | |
| Station Code: NWX |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | Yes |
| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
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Travelcard: Zone 2 |
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| Oyster Topup | Yes |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains from main entrance |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
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| Left Luggage Contact Available | No |
| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | Yes |
| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: newspapers |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee kiosk |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Platform C- Available during staffing hours |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: On Platform A/B and on Platform C - only available when staff are present |
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| Car parking | No |
| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | No |
| Taxi Rank | No |
| Car Hire | No |
| Airport | No |
| Metro | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Platform c- Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: station forecourt/ booking hall |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 6:10 AM to 11:59 PM Sat: 6:10 AM to 11:59 PM Sun: 8:10 AM to 11:59 PM |
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Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff are available. |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
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Live departures and arrivals for New Cross
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 14:19 | Slade Green Platform C | C | 14:22 3 mins late | coaches | See details on departure to Slade Green |
| 14:27 | Dalston Junction Platform D | D | On time | See details on departure to Dalston Junction | |
| 14:30 | Orpington Platform C | C | On time | coaches | See details on departure to Orpington |
| 14:31 | London Cannon Street Platform A | A | On time | coaches | See details on departure to London Cannon Street |
| 14:37 | Hayes (Kent) Platform C | C | On time | coaches | See details on departure to Hayes (Kent) |
| 14:38 | London Cannon Street Platform A | A | On time | coaches | See details on departure to London Cannon Street |
| 14:42 | Dalston Junction Platform D | D | On time | See details on departure to Dalston Junction | |
| 14:44 | London Cannon Street Platform A | A | On time | coaches | See details on departure to London Cannon Street |
| 14:49 | Slade Green Platform C | C | On time | coaches | See details on departure to Slade Green |
| 14:57 | Dalston Junction Platform D | D | On time | See details on departure to Dalston Junction |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 14:18 | London Cannon Street Platform C | C | 14:21 3 mins late | coaches | See details on departure to London Cannon Street |
| 14:19 | Dalston Junction Platform D | D | On time | See details on departure to Dalston Junction | |
| 14:29 | London Cannon Street Platform C | C | On time | coaches | See details on departure to London Cannon Street |
| 14:31 | London Cannon Street Platform A | A | On time | coaches | See details on departure to London Cannon Street |
| 14:34 | Dalston Junction Platform D | D | On time | See details on departure to Dalston Junction | |
| 14:36 | London Cannon Street Platform C | C | On time | coaches | See details on departure to London Cannon Street |
| 14:38 | Orpington Platform A | A | On time | coaches | See details on departure to Orpington |
| 14:43 | Hayes (Kent) Platform A | A | On time | coaches | See details on departure to Hayes (Kent) |
| 14:48 | London Cannon Street Platform C | C | On time | coaches | See details on departure to London Cannon Street |
| 14:49 | Dalston Junction Platform D | D | On time | See details on departure to Dalston Junction |