London Waterloo
Ticket office
Closed now
Station details
General information
| Station Operator: NR | |
| Station Code: WAT |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| True | Smartcard Validator |
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Travelcard: Zone 1 |
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| Oyster Comments: Only Oyster pay as you go top-ups are available from self-service ticket machine(s) |
| True | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: South Western Railway |
Passenger services
| True> | Lost Property Contact Available |
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Phone number:
0207 401 7861 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments:
Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates. |
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Customer Services: Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception |
| True> | Left Luggage Contact Available |
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Phone number:
020 3468 4553 Website: Go to website |
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| True | Customer Help Points |
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Customer Help Points Note: Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank. Staffed information points are located on the main concourse until 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100) |
Station facilities
| True> | Atm Machine |
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Atm Machine Note: Located on concourse |
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| True | Baby Change |
| True | Bureau De Change |
| True | Post Box |
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Post Box Note: Located on the concourse |
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| False | Seated Area |
| False | First Class Lounge |
| True | Shops |
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Shops Note: Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth |
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| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available) |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key. |
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| False | Tourist Information Office |
| True | Trolleys |
| False | WebKiosk |
| True | WiFi |
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Wifi Note: http://www.btwifi.com/find/ |
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| False | Waiting Room |
Car parking
| true | Car parking |
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Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 27 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: 0345 165 2030 Website: Go to website Note: Station Approach. For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
Other transport
| True | Taxi Rank |
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Taxi Rank Note:
Taxis are available from the taxi rank on Cob Road / Station Approach |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. More information can be found here |
Accessibility
| True | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office. |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: On the main concourse |
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| False | National Key Toilets |
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National Key Toilets Note: An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19) |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: There is level access from all platforms to the main concourse. There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
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| False | Accessible Taxis |
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Accessible Taxis Note: Accessible taxis are available from the taxi rank on Cob Road / Station Approach |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users. |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note:
It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm) |