London Waterloo
Ticket office
Closed now
Station details
Station Operator: NR |
---|
Station Code: WAT |
Staffing Level: Full Time |
---|
CCTV: Yes |
Oyster Pre Pay | No |
---|---|
Oyster Validator | Yes |
Smartcard Issued | Yes |
Smartcard Validator | Yes |
Travelcard: Zone 1 |
|
Oyster Comments: <p>Only Oyster pay as you go top-ups are available from self-service ticket machine(s)</p> |
Oyster Topup | Yes |
---|---|
Prepurchase Collection | Yes |
Smartcard Topup | Yes |
Ticket Machine | Yes |
Penalty Fares: Applicable Operators: South Western Railway |
Lost Property Contact Available | No |
---|---|
Phone number:
0207 401 7861 Website: Go to website |
|
Ticket Gate | Yes |
Ticket Gate Comments:
|
|
DepartureScreens, Announcements, ArrivalScreens, |
|
Customer Services: Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception |
Left Luggage Contact Available | No |
---|---|
Customer Help Points | Yes |
Customer Help Points Note: Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse. Staffed information points are located on the main concourse until 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100) |
Atm Machine | Yes |
---|---|
Atm Machine Note: Located on concourse |
|
Baby Change | Yes |
Bureau De Change | No |
Post Box | Yes |
Post Box Note: Located on the concourse |
|
Seated Area | No |
First Class Lounge | No |
Shops | Yes |
---|---|
Shops Note: A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth. |
|
Showers | No |
Station Buffet | Yes |
Station Buffet Note: A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food. |
|
Telephones | No |
Toilets | Yes |
Toilets Note: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key. |
|
Tourist Information Office | No |
Trolleys | No |
WebKiosk | No |
WiFi | Yes |
Wifi Note: Free public Wi-Fi is available at the station |
|
Waiting Room | No |
Car parking | Yes |
---|---|
Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 27 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
Car Parking Contact Available | No |
---|---|
Phone number: 0345 165 2030 Website: Go to website Note: Station Approach. For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html |
Cycle Storage Availability | Yes |
---|---|
Sheltered: No
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
|
Cycle Storage CCTV | Yes |
---|
Taxi Rank | Yes |
---|---|
Taxi Rank Note: Taxis are available from the taxi rank on Cab Road / Station Approach |
|
Car Hire | No |
Airport | No |
Metro | Yes |
---|---|
Metro Note: Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk). |
|
Bus Service | Yes |
Bus Service Note: Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk). |
Accessible Booking Office Counter | Yes |
---|---|
Accessible Booking Office Counter Note: Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office. |
|
Accessible Public Telephones | No |
Accessible Toilets | Yes |
Accessible Toilets Note: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key. |
|
Induction Loop | Yes |
Wheelchairs Available | Yes |
Ramp For Train Access | Yes |
Step Free Access | Yes |
Step Free Access Note: There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
|
Accessible Taxis | No |
---|---|
Accessible Taxis Note: Accessible taxis are available from the taxi rank on Cab Road / Station Approach |
|
Accessible Ticket Machines | Yes |
Accessible Ticket Machines Note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users. |
|
Impaired Mobility Set Down | Yes |
Impaired Mobility Set Down Note: Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm) |
|
Staff Help Available | Yes |
Staff Help Available Note: Please visit the information point in the centre of the concourse for information and assistance. Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com It is preferred if assistance is arranged 24 hours in advance. Monday to Friday 04:30 - 01:05 |
|
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |