Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.

Station Approach.

For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html

Buses depart from several points around the station.

All Transport for London Buses are accessible with step free access and have a dedicated mobility space.

More information can be found here
 

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19)

There is level access from all platforms to the main concourse.

There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

Accessible taxis are available from the taxi rank on Cob Road / Station Approach

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Staff help is available from the station reception on Cab Road.

Disability assistance can be arranged by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05