Gravelly Hill

Both platforms

Star Radio 0121 373 1111 Yenton 0121 384 8181 TOA 0121 427 8888

Information to plan your onward journey is available in a printable format here

staff will come out

Public telephones are not accessible

Access to booking hall via ramp. Alternative entrance via steps. Access from Booking Hall to platform 1 (trains to Birmingham) via ramp or 23 steps. Access to platform 2 (trains to Lichfield) from separate entrance via ramp or steps. Also footbridge with 6 steps up and 6 steps down to mid-point of ramp. Step-free access between platforms available via ramps and pavement on overbridge - 270m total. Ramp to ticket office doesn't have handrails. Steps and other ramps all have handrails.

Accessible taxis are not available

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.