Gatwick Airport
Ticket office
Open now
| Mon - Sun: | Twenty Four Hours |
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Station details
| Station Operator: GX |
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| Station Code: GTW |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office. |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Gatwick Express, Southern, Thameslink |
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| Lost Property Contact Available | No |
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Phone number:
01293734888 Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
| Atm Machine | No |
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Atm Machine Note: Located outside the station as well as on concourse |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
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Post Box Note: Located in the Airport Terminal |
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| Seated Area | No |
| First Class Lounge | No |
| Shops | No |
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Shops Note: Wide range of shops |
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| Showers | No |
| Station Buffet | No |
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Station Buffet Note: Food outlet (Seating available) |
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| Telephones | No |
| Toilets | Yes |
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Toilets Note: Platforms 1 and 2 |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: Heated waiting areas are available on platforms |
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| Car parking | Yes |
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Name: Airport Car Park Operator: Gatwick Airport Spaces: Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex |
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| Car Hire | Yes |
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Car Hire Note: Yes, various companies operate from both North and South airport terminals, 200 yards from the station. |
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| Airport | Yes |
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Airport Note: Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary. |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Available from airport. |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Window 1 is at a compliant height |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This is a Category A station: This station has step-free level access to all platforms via lifts and escalators.
Access between platforms is via the concourse or overbridge, all with lifts, escalators and stairs.
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company. |
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| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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