|Station Operator: VT|
|Station Code: CRE|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: West Midlands Trains
Ticket Office Note:
Ticket machines can be found in the Booking hall.
|Lost Property Contact Available||Yes|
Website: Go to website
DepartureScreens, Announcements, ArrivalScreens,
Customers are encouraged to approach a member of station staff with any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||Yes|
First Class Lounge Note:
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
Station Buffet Note:
Shops and cafes available on P1-5 an P6-11 including the concourse
|Telephones (Cards & Coins)||Yes|
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
Monday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
|Tourist Information Office||No|
Waiting Room Note:
Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
Name: Pedley Street (Car Park 1)
Operator: Avanti West Coast
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £132.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £374.00
Weekly Charge: N/A
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
Accessible Toilets Note:
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Category A - This station has step-free access to all platforms
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||Yes|
|Staff Help Available||Yes|
|Mon - Sun: Twenty Four Hours|
Staff Help Available Note:
Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Passenger assistance meeting point - Ticket barriers near main entrance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.