Cradley Heath station
|Station Operator: WM|
|Station Code: CRA|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
A Ticket Vending Machine is located in the Booking Hall.
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Cradley Heath Station is accredited by the Secure Station Scheme**
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM.
|Tourist Information Office||No|
Find WiFi Hotspots around Cradley Heath station
Name: Station Car Park
Operator: Network West Midlands
Off Peak Charge:
Six Monthly Charge:
Per Hour Charge:
Three Monthly Charge:
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Royal 01384 411777 Skyline 01384 633333
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||Yes|
Accessible Booking Office Counter Note:
An accessible ticket counter has now been installed at Cradley Heath.
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||No|
Accessible Ticket Machines Note:
A Ticket Vending Machine is available in the Booking Hall.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 6:00 AM to 8:00 PM
Sat: 7:00 AM to 8:00 PM
Sun: 9:15 AM to 6:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.