Chester Road station
|Station Operator: WM|
|Station Code: CRD|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
A Ticket Vending Machine is located in the station entrance to Platform 2.
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Chester Road is acredited by the Secure Station Scheme**
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
|Tourist Information Office||No|
Find WiFi Hotspots around Chester Road station
Name: Blake Street
Operator: Network West Midlands
Off Peak Charge:
Six Monthly Charge:
Per Hour Charge:
Three Monthly Charge:
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Sutton Radio 0121 311 1113 Parkers 0121 355 6969
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
Accessible Booking Office Counter Note:
staff will come out
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step free access from Booking Hall to Birmingham Platform via slope and Lichfield via step free subway and long slope. Alternative entrance to Birmingham Platform via slope direct from Bus stop. 30 steps up to Lichfield Platform or 29 Steps up to Birmingham Platform via subway. Access to Birmingham ramp from Booking Hall.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
A Ticket Vending Machine is available in the station entrance area to Platform 2.
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
Slope entrance to station from Bus stop. Ramps to platforms 120m.
|Staff Help Available||Yes|
|Mon: 6:00 AM to 7:00 PM
Tue: 6:00 AM to 7:00 PM
Wed: 6:00 AM to 7:00 PM
Thu: 6:00 AM to 7:00 PM
Fri: 7:00 AM to 8:00 PM
Sat: 8:00 AM to 8:00 PM
Sun: 9:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.