Cheltenham Spa
Ticket office
Open now
| Mon - Fri: | 5:45 AM to 8:15 PM |
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| Sat: | 5:45 AM to 7:15 PM |
| Sun: | 9:00 AM to 8:15 PM |
Station details
| Station Operator: GW | |
| Station Code: CNM |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Great Western Railway |
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Ticket Office Note: In ticket hall and on Bristol bound platform |
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| Lost Property Contact Available | Yes |
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Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, |
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Customer Services: Please visit GWR Help & Support. Or contact our social media team @gwrhelp. |
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| Left Luggage Contact Available | No |
| Customer Help Points | Yes |
| Atm Machine | No |
| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Connect to "GWR Free Station WiFi" |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 178 Annual Charge: £670.00 Daily Charge: £4.80 Monthly Charge: £85.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £230.00 Weekly Charge: £24.00 |
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| Car Parking Contact Available | No |
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Phone number: 0345 165 2030 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff. |
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| Car Hire | No |
| Airport | No |
| Metro | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Step free Category B2 station - step free access available to both platforms via steep ramps to each platform. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff. |
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| Staff Help Available | Yes |
| Mon - Sun: 5:00 AM to 1:00 AM | |
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Staff Help Available Note: Meeting point: Customer assist office. |
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