|Station Operator: AW|
|Station Code: CYS|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
Entrance to Pontypridd bound platform.
|Lost Property Contact Available||Yes|
03333 211 202
Website: Go to website
Contact our Customer Relations team directly via the Transport for Wales Website.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On the Pontypridd bound platform.
|Bureau De Change||No|
|First Class Lounge||No|
|Tourist Information Office||No|
|Cycle Storage Availability||No|
|Cycle Storage CCTV||Yes|
Bus Service Note:
The nearest bus stop is on Park Place
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
While both platforms are step-free, there is no facility for wheelchair users, mobility scooter users or persons with reduced mobility to cross between Platform 1 and 2 due to a steep footbridge. Customers who have travelled from the Valleys and wish to access the University or the Civic Centre are advised to travel to Queen Street station, change onto a North-bound service and alight at Cathays on the return service.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
The ticket machine(s) take cash, and major debit and credit cards.
The machine on the Cardiff-bound platform is only available during staffing hours.
The machine on the Pontypridd-bound platform is available all the time.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
Staff Help Available Note:
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.