Andover

Customer Help points are located on every platform

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Both platforms 

Yes 

Information to plan your onward journey is available in a printable format here

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London). 

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

This station does not have a Customer Information Screens. It only has a PA system to announce train services.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. After 17:00 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.