Southern, Gatwick Express, Thameslink and Great Northern will honour rail tickets on their services of Monarch passengers returning to the UK early or late after the airline went into administration.
Passengers can travel on a different date if they have advanced pre-dated rail tickets returning from Luton and Gatwick airports. Even if their journey takes them onto the network of another operator, they can still get a new ticket if it was bought at one of GTR’s ticket offices or from one of its websites (this will not be possible if it was bought from a third party, such as Trainline).
Refunds are also available for pre-booked tickets to and from Gatwick and Luton bought from Southern, Thameslink, Gatwick Express and Great Northern, who will waive the usual £10 administration fee.
For outward-bound passengers or those who decide not to travel, we will also honour, or refund the cost of any rail tickets to Gatwick or Luton airports that were purchased from us.
Passengers will need to show proof of their flight booking with Monarch, such as a booking confirmation, receipt or boarding pass (printed or on a phone app) along with confirmation of the new flight, if this is a new outbound journey.
People who bought their tickets from another retailer (such as Trainline) will need to buy a new ticket and apply for a refund from the original retailer. GTR cannot confirm the refund policy of third parties.