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Carnet terms and conditions

How and when you can use Carnet tickets on Thameslink, and what happens if there’s a problem with a ticket.

Using your Carnet ticket

When you use a Carnet ticket, make sure that:

  • You’re travelling within three months of the issue date
  • You've dated your ticket with permanent ink before you get on the train
  • You’re travelling in the right direction – remember, Carnet tickets are one way

You may have to pay a fine or another fare if the ticket isn’t valid on your train.

Refunds and replacements

We can only offer a refund if you have a complete book of five or 10 unused Carnet tickets with consecutive numbers.

We can’t replace Carnet tickets if they’re lost or stolen.

Wrongful use

Fraud is a crime. If you try to misuse your Carnet tickets your ticket can be taken from you and you can be asked to pay the full fare. You could also be prosecuted for fraud.

Book Carnet tickets

For books of 5 or 10 tickets, 10% savings and a 3 month period to travel over.