Walsall

Address

Walsall station
Saddlers Centre
Walsall
WS2 9JS

Ticket office

Monday: 6:00 AM to 7:00 PM
Tuesday: 6:00 AM to 7:00 PM
Wednesday: 6:00 AM to 7:00 PM
Thursday: 6:00 AM to 7:00 PM
Friday: 6:00 AM to 8:00 PM
Saturday: 7:00 AM to 8:00 PM
Sunday: 9:20 AM to 4:45 PM

General information

Station Operator: WM
Station Code: WSL
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

Ticket Vending Machines are locate in the Booking Hall and on platform one.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Walsall Station is accredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located in the Booking Hall. The toilet facilities are available: Monday - Thursday 06:00-19:00, Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 09:20-16:45. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The National key toilet facilities are available: Monday - Sunday 05:40 - 23:30. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: Yes

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Station Street - Outside entrance to Platform 1

Taxi Rank: Yes
Taxi Rank Note:

Walsall (WSL) Station Radio 01922 620647 TOA 01922 642020 Central 01922 633033

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

by member of staff on duty

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Level access from shopping centre to Booking Hall - this entrance closed after 18.30. Alternative entrance via ramp or steps from Station Street. Additional entrance gives level access to platform 1. Step-free route from platforms 2/3 to platform 1 is approximately 250m, via the Ticket Office, bridge and side street.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Ticket Vending Machines are locate in the Booking Hall and on platform one.

Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Taxi drop-off point in Station Street.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 7:00 PM
Tuesday 6:00 AM to 7:00 PM
Wednesday 6:00 AM to 7:00 PM
Thursday 6:00 AM to 7:00 PM
Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 8:00 PM
Sunday 9:20 AM to 4:45 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 19/09/2021 14:03:24