Ticket buying & collection
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help points can be found at the following location(s):
- Platform 1 (for trains towards both Braintree and Witham) - Between the ticket machine and the blue smartcard validator, fixed to the grey post beneath the customer information screens
There is a sheltered cycle parking area providing three cycle stands on Platform 1 (for trains towards both Braintree and Witham) between the former signal box and the ticket machine.
Rail replacement bus services pick up and drop off by the level crossing. Please note that due to access restrictions, this station can only be served by mini-bus.
This station has step free access to the single platform for trains towards both Braintree and Witham.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform next to the yellow boarding ramp.
Details of nearest taxis are shown on station information poster
This station is unstaffed and is served by driver-only-operated train services. A mobile platform host is available to provide pre-booked passenger assistance, including ramp deployment, between 12:00 and 19:00, Monday to Friday. If your journey is outside this time frame we will book you a taxi to your nearest staffed station or destination depending on which is closest. Alternative journey options are from Braintree or Witham. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 12/9/2023 2:08:09 PM