Address
Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
AL8 6HA
inside The Howard Centre shopping m
Welwyn Garden City
AL8 6HA
Ticket office
Monday to Friday:
6:00 AM to 8:00 PM
Saturday:
7:00 AM to 7:30 PM
Sunday:
7:30 AM to 7:00 PM
General information
Station Operator:
GN
Station Code:
WGC
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Comments:
Oyster cannot be used at this station.
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Great Northern, Thameslink
Passenger services
Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes
Station facilities
ATM Machine:
Yes
ATM Machine Note:
ATM located In shopping Centre
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:
Platforms
Waiting Room:
No
Waiting Room Note:
Heated waiting areas are available on all platforms
Car parking
Car parking:
No
Cycling
Cycle Storage Availability:
No
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank:
Yes
Taxi Rank Note:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format can be found here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This is a Category A station: This station has step-free level access to the platform.
Assistance Meeting Point is outside the ticket office.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Assistance Meeting Point is outside the ticket office.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:
There are pick up and drop off points outside the Howard Centre
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Assisted Travel:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 01/07/2022 02:21:10