Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Located on each platform.
Passenger Information Systems:
Station Buffet Note:
Telephones (Cards & Coins):
Council Managed Car Park
Car Parking Contact Available:
Cycle Storage Availability:
Near station entrance, and on platform 1
Cycle Storage CCTV:
Location for rail replacement services:
Replacement transport stops at the entrance to the station car park
Bus Service Note:
local bus services
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to both platforms HOWEVER, PLEASE NOTE. Independent step free access to both platforms but a stepped footbridge between platforms within the station. Access to the Lowestoft platform is from the carpark and step free access to the Ipswich bound platform is via the level crossing on an unmarked road off Quayside Road (passing the boat sales sheds on the left.) Distance from one platform to the other by road is approximately 200m or 4 minutes walk.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Note: ticket machine is card only (not cash)
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Note:
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 13/05/2021 00:18:47