London Waterloo


London Waterloo station
Station Approach

Ticket office

Monday to Sunday: 24 hours

Station details


The number of ticket windows in the ticket office at London Waterloo is temporarily reduced due to the Coronavirus outbreak.

General information

Station Operator: NR
Station Code: WAT
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 1
Oyster Comments: Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway

Passenger services

Lost Property Contact Available: No
Phone number: 0207 401 7861
Website: Go to website
Ticket Gate: Yes
Customer Services: Monday-Saturday 07:00-22:15 
Sunday 09:00-20:45 

Station Reception

Customer Help Points: Yes
Customer Help Points Note:

Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.

Staffed information points are located on the main concourse until 21:00 daily.

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: No
Shops: Yes
Shops Note: Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available)
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.

Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 27
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: Go to website

Station Approach.

For parking charges see


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 573
Type: Stands
Location: Cycle storage is now located opposite the main entrance on Cab Road.
Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note: Taxis are available from the taxi rank on Cob Road / Station Approach
Bus Service: Yes
Bus Service Note:

Buses depart from several points around the station.

All Transport for London Buses are accessible with step free access and have a dedicated mobility space.

More information can be found here


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19)

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There is level access from all platforms to the main concourse.

There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available from the taxi rank on Cob Road / Station Approach

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Staff Help Available: Yes
Staff Help Available Note:

Staff help is available from the station reception on Cab Road.

Disability assistance can be arranged by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05

The information in this document was generated 05/08/2021 14:44:18