Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Help points available on platforms 1 and 2
Telephones (Cards & Coins):
Station Car Park
Car Parking Contact Available:
0845 600 7245
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Not served during rail replacement - poor road access. If we cannot run trains because of engineering work, please use the help point telephone
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to both platforms HOWEVER, PLEASE NOTE. the Lowestoft bound platform is accessed via the carpark but the Norwich bound side is via a barrow crossing at the platform end. The platform end slope is steep and may present some difficulties for a wheelchair user or for anyone with a mobility aid.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday Unavailable
Staff Help Available Note:
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 08/05/2021 10:19:47