Sydenham Hill

Address

Sydenham Hill station
College Road
Sydenham Hill
SE21 7ND

Ticket office

Monday to Friday: 6:40 AM to 8:00 PM
Saturday: 9:00 AM to 3:50 PM
Sunday: Unavailable

General information

Station Operator: SE
Station Code: SYH
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 3
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from Lyall Avenue side of station

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: No
Waiting Room Note: Heated waiting area in booking hall only available when staff are present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 16
Annual Charge: £1010.40
Daily Charge: £5.80
Monthly Charge: £97.90
Off Peak Charge: £5.20
Six Monthly Charge: £559.20
Three Monthly Charge: £278.30
Weekly Charge: £26.50
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website
Note:

From 1st June - new off peak evening rate (after 18:00) - £1.50

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 5
Type: Stands
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Towards Penge East: Right hand side of Kingswood Drive

Towards West Dulwich: Left hand side of Kingswood Drive 

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: Category C. This station does not have step free access. Steps to all platforms.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

platform 1

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:40 AM to 8:00 PM
Saturday 9:00 AM to 3:50 PM
Sunday Unavailable
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 25/06/2022 16:55:05