Address
Stoke-on-Trent station
Station Road
Stoke-on-Trent
ST4 2AA
Station Road
Stoke-on-Trent
ST4 2AA
Ticket office
Monday to Friday:
5:55 AM to 8:00 PM
Saturday:
6:25 AM to 7:30 PM
Sunday:
8:55 AM to 8:30 PM
Station details
Alerts
Temporary changes to ticket office opening hours at Stoke-on-Trent station
during Coronavirus: Weekday 07:00-19:00, Saturday 07:00-18:30, Sunday
08:55-19:30. Assistance and information is available from staff whilst trains
are running.
General information
Station Operator:
VT
Station Code:
SOT
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Ticket Office Note:
Ticket machines can be found in the booking hall.
Passenger services
Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Customer Help Points:
Yes
Station facilities
ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:
The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Waiting Room:
No
Waiting Room Note:
Closed until further notice.
Car parking
Car parking:
Yes
Name:
Stoke on Trent Car Park 1 (South End of Platform 1)
Operator:
Avanti West Coast
Spaces:
157
Annual Charge:
£1200.00
Daily Charge:
£12.00
Monthly Charge:
£132.00
Three Monthly Charge:
£374.00
Car Parking Contact Available:
No
Website:
Go to website
Note:
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
88
Type:
Compound
Location:
all platforms
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Rail replacement coach services can be found at the front of the station.
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step-free access to all platforms / the platform
Accessible Taxis:
No
Accessible Taxis Note:
By the North end of platform 1
Accessible Ticket Machines:
No
Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 12:00 AM
Saturday 5:30 AM to 11:30 PM
Sunday 7:30 AM to 12:00 AM
Saturday 5:30 AM to 11:30 PM
Sunday 7:30 AM to 12:00 AM
The information in this document was generated 27/02/2021 01:36:39