Station Road East
Step free access between platforms is via the level crossing, although some wheelchair users may find this route difficult so are advised to access the station via Creeting Road West for journeys towards Colchester and London, and Prentice Road when heading towards Diss and Norwich.
Ticket buying & collection
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help points available on platforms 1 and 2
Substitute buses stop outside mainstation entrance (Prentice Road)
There is a taxi firm located by the car park entrance.
Local bus services
This station has step free access between platforms via the level crossing. For journeys towards Diss and Norwich use Creeting Road West and for journeys towards Colchester and London please use Prentice Road. Distance between the two platforms is approximately 600 metres of 5 minutes walk.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Details of nearest taxis are shown on station information poster
Tuesday 5:00 AM to 10:15 PM
Wednesday 5:00 AM to 10:15 PM
Thursday 5:00 AM to 10:15 PM
Friday 5:00 AM to 10:15 PM
Saturday 5:00 AM to 10:15 PM
Sunday 7:00 AM to 10:15 PM
Assistance at this station is provided by a member of platform staff. Outside of these hours on board train staff will provide assistance. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 26/06/2022 10:40:22