Ticket buying & collection
A Ticket Vending Machine is located on Platform One.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Rowley Regis Station is accredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Picks up/sets down on Station Road, located at the main entrance to the station building.
Four Star 01384 894344, A to B 01384 353535, A and A 01384 893939.
Information to plan your onward journey is available in a printable format here
There is an accessible Ticket Office window at Rowley Regis station The counter on this window can be lowered to help wheelchair users and other customers.
Public telephones are not accessible
Step-free access to Kidderminster platform via ramp. Step-free access to Birmingham platform via ramp. Step-free access between platforms is 120m. Platform to train ramp kept in Booking Hall. 3 entrances to Booking Hall - 2 step free and 1 via steps.
Accessible taxis are not available
A Ticket Vending Machine is available on Platform One.
Tuesday 6:00 AM to 7:00 PM
Wednesday 6:00 AM to 7:00 PM
Thursday 6:00 AM to 7:00 PM
Friday 6:00 AM to 8:00 PM
Saturday 6:00 AM to 8:00 PM
Sunday 10:00 AM to 3:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 25/09/2021 15:04:56