Rochford

Address

Rochford station
West Street
Rochford
SS4 1AU

Ticket office

Monday to Friday: 6:00 AM to 5:00 PM
Saturday: 7:30 AM to 2:20 PM
Sunday: 9:00 AM to 3:00 PM

General information

Station Operator: LE
Station Code: RFD
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help point available on platform 2.

Station facilities

ATM Machine: Yes
ATM Machine Note: Located outside the station
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Cold drinks vending machine Food vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 205
Annual Charge: £1400.00
Daily Charge: £7.00
Monthly Charge: £140.00
Off Peak Charge: £5.50
Three Monthly Charge: £400.00
Weekly Charge: £29.00
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 12
Type: Stands
Location: Car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stopoutside station entrance

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local Buses from bus stops, 5 minutes walk

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via West Street, ramp access to the Shenfield / London side is via Church, approximately 320 metres or 3 minutes walk between access points.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 5:00 PM
Saturday 7:30 AM to 2:20 PM
Sunday 9:00 AM to 3:00 PM
Staff Help Available Note:

Driver only operation services. Mobile assistance teams operate within the area and can be available for booked assists. Other options, customer can start / end their journey in Southend Victoria (3 miles). Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended

Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 02/12/2021 10:18:27