Plumstead

Station Operator:

SE

Station Code:

PLU

Staffing Level:

fullTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 4

Oyster Comments:

Top-up only from self-service ticket machine(s)

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Ticket Gate:

No

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

ATM Machine:

No

Baby Change:

No

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

No

Station Buffet:

No

Station Buffet Note:

Selecta vending machine

Telephones (Cards & Coins):

Yes

Toilets:

No

Waiting Room:

No

Car parking:

No

Cycle Storage Availability:

Yes

Sheltered:

no

Spaces:

19

Type:

Stands

Cycle Storage CCTV:

No

Location for rail replacement services:

Towards Dartford: Bus stop B on Plumstead High St.

Towards Charlton: Bus stop WL on Plumstead Road.

Taxi Rank:

No

Bus Service:

Yes

Bus Service Note:

Accessible Booking Office Counter:

No

Accessible Public Telephones:

No

Accessible Public Telephones Note:

Accessible Toilets:

No

Induction Loop:

Yes

Wheelchairs Available:

No

Ramp For Train Access:

Yes

Step Free Access:

No

Step Free Access Note:

Category C. This station does not have step free access. Steps to all platforms.

Accessible Taxis:

No

Accessible Taxis Note:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

by entrance to platform 1 booking hall

Impaired Mobility Set Down:

No

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:10 AM to 7:30 PM
Saturday 6:10 AM to 7:30 PM
Sunday 8:10 AM to 3:40 PM

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.