Ticket buying & collection
A Permit to Travel Machine is available for use when no other ticket buying opportunities are available.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Old Hill Station is accredited by the Secure Station Scheme**
In the event of engineering the bus/coach will collect from: On Station Road which is located at the main entrance to the station car park.
Rowley Regis (ROW) Blackheath 0121 559 6666 Brookfield 0121 559 8585 Top Gear 01384 412222
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
22 steps from car park and station entrance to Birmingham platform. Footbridge with 26 steps up and 25 down to Kidderminster platform.
Pick-up in car park only
Saturday 9:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 21/09/2021 22:35:10