Norwich station
Station Approach

Ticket office

Monday to Friday: 4:45 AM to 8:45 PM
Saturday: 4:45 AM to 8:45 PM
Sunday: 6:45 AM to 8:45 PM

Station details


All toilets are out of order at Norwich station.

General information

Station Operator: LE
Station Code: NRW
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

on concourse

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: News agent Mini supermarket Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: All toilets are located on the concourse including the accessible (radar key) toilet
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 62
Annual Charge: £2163.00
Daily Charge: £13.00
Monthly Charge: £216.00
Off Peak Charge: £12.00
Three Monthly Charge: £618.00
Weekly Charge: £55.00
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 442
Type: Stands
Location: On forecourt and within station
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop on station forecourt

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank at front of station

Bus Service: Yes
Bus Service Note:

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables:

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:



Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system.

Assistance meeting point is the information desk in booking hall.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Ticket machines are located in the ticket hall and on the station concourse.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

At the main station entrance

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:30 AM to 1:30 AM
Saturday 4:30 AM to 1:30 AM
Sunday 6:00 AM to 1:30 AM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 02/12/2021 10:01:36