Ipswich station
Burrell Road

Ticket office

Monday to Friday: 5:00 AM to 9:00 PM
Saturday: 5:00 AM to 9:00 PM
Sunday: 7:15 AM to 10:00 PM

General information

Station Operator: LE
Station Code: IPS
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia
Ticket Office Note:

The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note:

On the left hand side of the station front.

Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

WH Smith, Passport Photo Booth

Station Buffet: Yes
Station Buffet Note:

Starbucks, Greggs, Cold drinks vending machine, Food vending machine

Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Toilets including accessible (radar key) toilets are accessed from Platform 2, towards the tunnel-end of the platform

Waiting Room: No
Waiting Room Note:

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 444
Annual Charge: £2122.00
Daily Charge: £12.00
Monthly Charge: £212.00
Off Peak Charge: £9.00
Three Monthly Charge: £606.00
Weekly Charge: £48.00
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 228
Type: Stands

Close to platform 1

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at bus stop on station forecourt.

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank located at front of station

Bus Service: Yes
Bus Service Note:

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:00 AM to 9:20 PM
Saturday 5:45 AM to 9:20 PM
Sunday 8:15 AM to 3:30 PM
Staff Help Available Note:

Assistance is provided by station staff throughout train service operational hours. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 09/08/2022 10:25:29