Ilford Details

Address

Ilford station
Ilford Hill
Ilford
IG1 2DG

Ticket office

Monday to Friday: 6:10 AM to 8:00 PM

Saturday: 6:10 AM to 8:00 PM

Sunday: 7:10 AM to 8:10 PM

Station details

Alerts

Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on Ilford Hill. See the station map at the bottom of the page for further details

General information

Station Operator: XR

Station Code: IFD

Staffing Level: fullTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes

Oyster Validator: Yes

Smartcard Issued: No

Smartcard Validaton: No

Travelcard: Zone 4

Oyster Comments: <p>Oyster cards are available at Ilford North ticket machine only.</p>

Oyster Topup: Yes

Prepurchase Collection: Yes

Smartcard Topup: No

Ticket Machine: Yes

Penalty Fares: Applicable Operators: Elizabeth Line

Ticket Office Note:

A temporary ticket office is located at the bottom of the ramp at the temporary Ilford Hill station entrance.

Passenger services

Lost Property Contact Available: Yes

Website: Go to website

Ticket Gate: Yes

Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points: Yes

Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine: No

ATM Machine Note:

Stations main entrance

Baby Change: No

Seated Area: Yes

Passenger Information Systems: DepartureScreens, Announcements

Shops: Yes

Shops Note:

Coffee & snacks

Station Buffet: Yes

Telephones (Cards & Coins): No

Toilets: Yes

Toilets Note:

Platform 3

Waiting Room: Yes

Waiting Room Note:

There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes

Sheltered: yes

Type: Wheel Racks

Location:

On platform 4

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement bus services will depart from:

High Road, Bus Stop L, for Westbound services

Ilford Hill, Bus Stop F, for Eastbound services

Click here for map

Taxi Rank: No

Bus Service: Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No

Accessible Public Telephones: No

Accessible Toilets: No

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: No

Step Free Access Note:

Accessibility Category C. This station does not have step-free access.
Staff ramp assistance is always available.
Accessible seating is available on platforms 3&4.

Accessible Taxis: No

Accessible Ticket Machines: Yes

Accessible Ticket Machines Note:

Accessible ticket machines are located

At the York Mews station entrance
At the Ilford Hill temporary station entrance
At the Ilford south station entrance

Impaired Mobility Set Down: No

Staff Help Available: Yes

Staff Help Available Note: Staff are available to assist from the first to the last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 30/06/2022 12:32:47