Address
Hartlepool station
Station Approach
Hartlepool
TS24 7ED
Station Approach
Hartlepool
TS24 7ED
Ticket office
Monday to Friday:
7:00 AM to 6:25 PM
Saturday:
7:00 AM to 6:25 PM
Sunday:
Unavailable
General information
Station Operator:
NT
Station Code:
HPL
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Northern
Ticket Office Note:
On main platform near exit
Accepts cards only
Passenger services
Lost Property Contact Available:
No
Phone number:
08002006060
Website:
Go to website
Ticket Gate:
Yes
Customer Services:
08002006060
Customer Help Points:
No
Customer Help Points Note:
none
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
No
Toilets Note:
The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office.
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
Local Council - 70 spaces
Spaces:
0
Daily Charge:
£Fee Payable
Car Parking Contact Available:
No
Phone number:
0800 200 6060
Website:
Go to website
Cycling
Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
8
Type:
Stands
Location:
on platform
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Replacement transport will pick up/drop off at the station front.
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Busline 0871 200 2233
Accessibility
Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:
staff will come out of the office to assist
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Category A station, There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:
Step free access from car park to station entrance
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:35 AM to 1:05 PM
Saturday 7:25 AM to 1:55 PM
Sunday Unavailable
Saturday 7:25 AM to 1:55 PM
Sunday Unavailable
Assisted Travel:
Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist
The information in this document was generated 23/09/2021 11:28:13