Hook Details

Monday to Friday: 6:10 AM to 1:00 PM

Saturday: 8:00 AM to 12:00 PM

Sunday: Unavailable

Station Operator: SW

Station Code: HOK

Staffing Level: partTime

CCTV: Yes

Oyster Pre Pay: No

Oyster Validator: No

Smartcard Issued: Yes

Smartcard Validaton: Yes

Oyster Topup: No

Prepurchase Collection: Yes

Smartcard Topup: Yes

Ticket Machine: Yes

Penalty Fares: Applicable Operators: South Western Railway

Ticket Office Note:

Outside station near to the ticket office

Lost Property Contact Available: No

Website: Go to website

Ticket Gate: No

Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points: Yes

Customer Help Points Note:

Help points are available on all platforms

ATM Machine: No

Baby Change: No

Seated Area: Yes

Shops: No

Station Buffet: No

Telephones (Cards & Coins): Yes

Toilets: Yes

Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room: No

Car parking: Yes

Spaces: 157

Annual Charge: £949.00

Daily Charge: £6.30

Monthly Charge: £92.90

Off Peak Charge: £3.50

Three Monthly Charge: £278.70

Weekly Charge: £31.40

Car Parking Contact Available: No

Website: Go to website

Note:

Weekend tickets are available from 0930 Friday £7.90

Off Peak from 0930 Monday to Friday

Cycle Storage Availability: Yes

Sheltered: yes

Spaces: 24

Type: Lockers

Cycle Storage CCTV: Yes

Location for rail replacement services:

Station forecourt, off station road

Taxi Rank: No

Bus Service: Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter: No

Accessible Public Telephones: No

Accessible Toilets: Yes

Accessible Toilets Note: The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Induction Loop: Yes

Wheelchairs Available: No

Ramp For Train Access: Yes

Step Free Access: No

Step Free Access Note:

Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.

Please be aware that this station has no tactile paving on the platform edge.

Accessible Taxis: No

Accessible Ticket Machines: Yes

Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No

Staff Help Available: No

Assisted Travel:

If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Assisted Boarding Points

A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:

* Information posters

* Website information

* Assisted Boarding Points Icon

* Announcements and customer information boards around the station.

Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We'll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Hook

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Station Car Park

Cycling

Other transport

Accessibility