Address
Hook station
Station Approach / Road
Hook
RG27 9HS
Station Approach / Road
Hook
RG27 9HS
Ticket office
Monday to Friday:
6:10 AM to 1:00 PM
Saturday:
8:00 AM to 12:00 PM
Sunday:
Unavailable
General information
Station Operator:
SW
Station Code:
HOK
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: South Western Railway
Ticket Office Note:
Outside station near to the ticket office
Passenger services
Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
No
Customer Services:
Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points:
Yes
Customer Help Points Note:
Help points are available on all platforms
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Spaces:
157
Annual Charge:
£949.00
Daily Charge:
£6.30
Monthly Charge:
£92.90
Off Peak Charge:
£3.50
Three Monthly Charge:
£278.70
Weekly Charge:
£31.40
Car Parking Contact Available:
No
Website:
Go to website
Note:
Weekend tickets are available from 0930 Friday £7.90
Off Peak from 0930 Monday to Friday
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
24
Type:
Lockers
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Station forecourt, off station road
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Staff Help Available:
No
Assisted Travel:
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train, or at peak times this may be provided by station staff. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (24 hours for journeys involving other train operators). Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.
The information in this document was generated 21/09/2021 20:20:59