Herne Hill

Address

Herne Hill station
Railton Road
Herne Hill
SE24 0JW

Ticket office

Monday to Friday: 6:10 AM to 7:40 PM
Saturday: 6:30 AM to 7:40 PM
Sunday: 8:10 AM to 5:40 PM

General information

Station Operator: SE
Station Code: HNH
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 2/3
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains in the booking hall

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

Homemade Ice Cream in the booking hall. Homewares shop next to the entrance. 

Station Buffet: Yes
Station Buffet Note: Coffee shop in the booking hall also Coffee shop on platform 1/2.
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Platforms 1/2 and 3/4 - Available during staffing hours
Waiting Room: No
Waiting Room Note: on platforms 1/2 and 3/4 Only available when staff present

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 6
Type: Stands
Location: front of station and subway
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Bus stop N on Dulwich Road 

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: The counter can be raised or lowered to suit all users
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platforms 1/2 & 3/4 - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

booking hall/ subway

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Limited time parking and on public highway 

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff are available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.

The information in this document was generated 02/12/2021 15:45:15