Hemel Hempstead Details

Address

Hemel Hempstead station
London Road
Hemel Hempstead
HP3 9BQ

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM

Saturday: 7:00 AM to 8:00 PM

Sunday: 8:00 AM to 7:00 PM

General information

Station Operator: LN

Station Code: HML

Staffing Level: partTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No

Oyster Validator: No

Smartcard Issued: No

Smartcard Validaton: No

Oyster Topup: No

Prepurchase Collection: Yes

Smartcard Topup: No

Ticket Machine: Yes

Ticket Office Note:

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.

Passenger services

Lost Property Contact Available: No

Website: Go to website

Ticket Gate: Yes

Customer Services:

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day

**Hemel Hempsted is accredited by the Secure Station Scheme**

Customer Help Points: Yes

Station facilities

ATM Machine: Yes

Baby Change: No

Seated Area: Yes

Passenger Information Systems: DepartureScreens, Announcements

Shops: Yes

Station Buffet: Yes

Telephones (Cards & Coins): Yes

Toilets: Yes

Toilets Note: The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Waiting Room: No

Car parking

Car parking: Yes

Name: Station Car Park

Operator: SABA UK

Spaces: 500

Annual Charge: £816.00

Daily Charge: £8.50

Monthly Charge: £102.00

Off Peak Charge: £4.80

Three Monthly Charge: £258.00

Weekly Charge: £28.80

Car Parking Contact Available: No

Phone number: 0330 1235 247

Website: Go to website

Cycling

Cycle Storage Availability: Yes

Sheltered: no

Spaces: 200

Type: Stands

Location: car park

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.

Taxi Rank: Yes

Taxi Rank Note:

Taxi free phone

Bus Service: Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No

Accessible Booking Office Counter Note:

Booking clerk would go outside and serve the customer.

Accessible Public Telephones: No

Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes

Accessible Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: Yes

Step Free Access Note:

There are lifts providing step free access between the subway and all platforms.

There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Accessible Taxis: No

Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines: Yes

Accessible Ticket Machines Note:

Card payment only.

Impaired Mobility Set Down: No

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 7:00 PM
Sunday 8:00 AM to 7:00 PM

Staff Help Available Note:

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.

Assisted Travel:

If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 20/01/2022 20:09:36