Address
Hemel Hempstead station
London Road
Hemel Hempstead
HP3 9BQ
Ticket office
Monday to Friday:
6:00 AM to 8:00 PM
Saturday:
7:00 AM to 8:00 PM
Sunday:
8:00 AM to 7:00 PM
General information
Station Operator:
LN
Station Code:
HML
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Ticket Office Note:
There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
Yes
Customer Services:
Please contact our Contact Centre
team on: 0333 311 0006.
Who are open during
the following times:
Monday to Friday: 07:00 - 19:00 Saturday and
Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and
Boxing Day
**Hemel Hempsted is accredited by the Secure Station Scheme**
Customer Help Points:
Yes
Station facilities
ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
Indigo
Spaces:
496
Annual Charge:
£816.00
Daily Charge:
£8.50
Monthly Charge:
£102.00
Off Peak Charge:
£4.80
Three Monthly Charge:
£258.00
Weekly Charge:
£28.80
Car Parking Contact Available:
No
Phone number:
0330 1235 247
Note:
Website: https://uk.parkindigo.com/en/west-midlands-trains
Cycling
Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
200
Type:
Stands
Location:
car park
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.
Taxi Rank:
Yes
Taxi Rank Note:
Taxi free phone
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:
Booking clerk would go outside and serve the customer.
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets:
Yes
Accessible Toilets Note:
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
There are lifts providing step free access between the subway and all platforms.
There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are available
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
Card payment only.
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 7:00 PM
Sunday 8:00 AM to 7:00 PM
Staff Help Available Note:
This station is not staffed at all times, when this station is unstaffed we
can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other
assistance requests, (you can book further in
advance if you wish).
Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997
Assisted Travel:
This station is unstaffed;
If you need assistance from station staff, you can contact West Midlands Railway Passenger Assist team on: 0800 024 8997. You can book assistance on London Northwestern Railway services up to 4 hours before your journey on the day of travel, (or by 2200 the day before travel). .
The information in this document was generated 28/02/2021 01:13:54