Hayes & Harlington

Address

Hayes & Harlington station
Station Road
Hayes
UB3 4BX

Ticket office

Monday to Friday: 6:10 AM to 7:10 PM
Saturday: 6:10 AM to 7:10 PM
Sunday: 6:30 AM to 9:30 PM

General information

Station Operator: XR
Station Code: HAY
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 5
Oyster Comments: Nearby shop sells Oyster cards.
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway, TfL Rail
Ticket Office Note:

The ticket office is located within the station entrance

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services: Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
Customer Help Points: Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:
  • Toilets are located on platform 4&5
Waiting Room: Yes
Waiting Room Note:
  • An accessible, heated waiting room with automatic door opening is located on Platform 3.
  • The waiting room is open from first to last train.

Car parking

Car parking: Yes
Spaces: 118
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: No
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Bus stop E and L outside station entrance(both directions)

Click here for map

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:
  • Accessibility Category A. This station has step free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3,4 and 5.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note:

Staff are available to assist from first to last train.

Assisted Travel: We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 02/12/2021 10:33:50