Acle New Road
Ticket buying & collection
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help points can be found at the following location(s):
- Platform 2 - Between the main entrance and the waiting shelter, fixed to the platform-facing wall of the station building
- Platform 3 - Next to the mural at the end of the platform, fixed to the brick wall
Colombia Rose café / snack bar
The male and the female toilets are located on the station concourse. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:30 - 17:10
Saturday 06:30 - 17:10
Sunday 08:15 - 16:00
The waiting room is located on the station concourse.
Station Car Park
There are 18 cycle stands next to the taxi rank at the front of the station, and a further 4 cycle stands are next to the side entrance. In addition, 27 cycle parking spaces can be located at the end of the now-disused platform, closest to the station building, which is accessed from Platform 2.
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt.
Great Yarmouth is a PlusBus location click here to see the PlusBus map
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Details of nearest taxis are shown on station information poster.
Saturday 6:50 AM to 5:10 PM
Sunday 8:00 AM to 4:00 PM
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 3/20/2023 8:40:15 AM