Gatwick Airport

Address

Gatwick Airport station
South Terminal
Gatwick Airport
RH6 0RD

Ticket office

Monday to Sunday: 24 hours

Station details

Alerts

From Monday 5 September 2022 until March 2023, construction work will take place at the Ticket Office. This work is part of the Gatwick Airport station upgrade. Not all cash transactions such as refunds can be made at the station during this time. We recommend using card or digital payments, or speaking to a member of our staff for assistance. You can also book in advance.

General information

Station Operator:
GX
Station Code:
GTW
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Comments:
Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Gatwick Express, Southern, Thameslink

Passenger services

Lost Property Contact Available:
No
Phone number:
01293734888
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes

Station facilities

ATM Machine:
No
ATM Machine Note:
Located outside the station as well as on concourse
Baby Change:
Yes
Seated Area:
No
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Shops Note:
Wide range of shops
Station Buffet:
No
Station Buffet Note:
Food outlet (Seating available)
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platforms 1 and 2 

Waiting Room:
No
Waiting Room Note:
Heated waiting areas are available on platforms

Car parking

Car parking:
Yes

Airport Car Park

Operator:
Gatwick Airport
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
no
Spaces:
0
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The upper level of the bus station

Taxi Rank:
Yes
Taxi Rank Note:

Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

Bus Service:
Yes
Bus Service Note:

Available from airport.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:
Window 1 is at a compliant height
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This is a Category B1 station: Step-free access to all platforms. Access to platforms 3 and 4 is via the station concourse (adistance of up to 190 metres if interchanging from other platforms).
The Assistance Meeting Point is the assistance desk on the main concourse
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.


Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Assisted Travel:

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station | Gatwick Express.

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The information in this document was generated 11/27/2022 7:43:22 AM