London Euston

Address

London Euston station
Euston Road
London
NW1 2RT

Ticket office

Monday to Friday: 6:00 AM to 10:30 PM
Saturday: 6:00 AM to 10:00 PM
Sunday: 7:00 AM to 10:30 PM

Station details

Alerts

Travelling through London Euston?

The escalators between the concourse and the Underground are being upgraded until July 2021. This means that you may have to queue to access the remaining escalators.

If you can, please use an alternative nearby station. Please allow more time to travel and plan ahead at www.nationalrail.co.uk/eustonescalators

Euston station car park has now closed

Alternative parking can be found nearby at St Pancras station and there is some on-street parking in the area surrounding Euston station. For more information, you can contact the HS2 helpdesk on 08081 434434.

London Northwestern Railway ticket office closing

The LNR ticket office will close on 30 March 2021. Please use the Avanti West Coast ticket office on the main concourse or any of the self-service ticket machines around the station.

General information

Station Operator: NR
Station Code: EUS
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 1
Oyster Comments: <p>Oyster Cards can be bought and topped up at the Underground station. </p> <p>Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.</p>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: West Midlands Trains, London Overground
Ticket Office Note:

The travel centre is on the left as you enter through the main entrance.

Advanced bookings are available:

Monday to Friday - 06:30 to 21:00
Saturday - 08:30 to 21:00
Sunday - 07:30 to 21:00

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Services: Monday-Sunday 07:00-23:00 

Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.

Customer Help Points: Yes
Customer Help Points Note:

A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.

Monday-Saturday 07:00-23:00
Sunday 08:00-23:00

Station facilities

ATM Machine: Yes
ATM Machine Note: Located outside the station Located on concourse Located outside main entrance
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

These are located by the entrance to platforms 1-3

There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.

Waiting Room: Yes
Waiting Room Note:

Located by the entrance to platforms 16-18 

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 415
Type: Stands
Location: On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Go to Platform 2, there is a gate adjacent to the station from the main road.

Taxi Rank: Yes
Taxi Rank Note:

The taxi rank is located beneath the station.

Bus Service: Yes
Bus Service Note:

Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.

Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

Accessible Taxis: No
Accessible Taxis Note:

The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: Mobility Assistance will help passengers buying tickets if required. 
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 4:30 AM to 1:30 AM
Tuesday 4:30 AM to 1:30 AM
Wednesday 4:30 AM to 1:30 AM
Friday 4:30 AM to 2:00 AM
Saturday 4:30 AM to 2:00 AM
Sunday 5:15 AM to 1:30 AM
Staff Help Available Note:

Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday. 

Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:

Assisted Travel:

Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hours in advance using the following numbers of the train company you are travelling with:

Upon arrival customers may have to wait up to 5 minutes for assistance to arrive. We advise customer to wait on-board for staff. Customers waiting longer may wish to contact reception on 0207 922 6482.

The information in this document was generated 15/05/2021 11:42:32