Elmers End

Address

Elmers End station
Elmers End Road
Elmers End
BR3 4EJ

Ticket office

Monday to Friday: 6:10 AM to 7:30 PM
Saturday: 6:10 AM to 7:30 PM
Sunday: Unavailable

Station details

Alerts

On weekdays, the busiest times at this station are generally between 07:00 and 08:30 and 18:00 and 19:00.

The toilets at Elmers End are out of service until further notice while refurbishment work is carried out.

General information

Station Operator: SE
Station Code: ELE
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 4
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from Elmers End Road.

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note: newspapers
Station Buffet: Yes
Station Buffet Note: Coffee kiosk
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Platform 1 - Available during staffing hours
Waiting Room: No
Waiting Room Note: in booking hall only available when staff are present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 108
Annual Charge: £1009.10
Daily Charge: £6.00
Monthly Charge: £97.90
Off Peak Charge: £5.40
Six Monthly Charge: £559.20
Three Monthly Charge: £278.30
Weekly Charge: £26.50
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 16
Type: Stands
Location: Station forecourt
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Towards Lewisham -Bus stop B on Elmers End Road.

Towards Hayes -  Bus stop C on Elmers End Road.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1 - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London from station forecourt. Step free access to platform 2 for services away from London via Tesco car park. Step free Interchange between platforms via road (steep) is in excess of 600 metres. Step access between platforms via footbridge.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

station forecourt

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 7:30 PM
Saturday 6:10 AM to 12:50 PM
Sunday Unavailable
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff are available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are no staff on the trains that call at this station that can assist.

The information in this document was generated 17/05/2021 09:50:16