Ticket buying & collection
Located near the station entrance, the footbridge and ticket office
Customer Help points are located on every platform
Toilets are located in the booking hall.
Station Car Park
Weekend tickets available after 1200 Fridays £7.90
Off Peak from 1600 Monday to Friday
From Staines: Bus Stop in Church Road opposite Waitrose.
From Virginia Water: Bus Stop in Church Road outside the Travelodge.
Taxi rank outside ticket hall entrance.
Information to plan your onward journey is available in a printable format here
Toilet facilities are in the booking hall and are only available when the station is staffed.
Step-free category B Station - Level access to Platform 1 (for trains towards London). Step-free access to Platform 2 (for trains towards Reading) via separate entrance and short ramp at approx gradient of 1:20. Step-free access between platforms via street and level crossing with full barriers approximately 50m.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.
The information in this document was generated 10/4/2022 6:55:49 AM