Charlton

Station Operator:

SE

Station Code:

CTN

Staffing Level:

fullTime

CCTV:

Yes

Oyster Pre Pay:

Yes

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 3

Oyster Comments:

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Ticket Gate:

No

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

ATM Machine:

No

Baby Change:

No

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

No

Station Buffet:

Yes

Station Buffet Note:

Coffee kiosk and Selecta vending machines

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Platform 1 - Available during staffing hours

Waiting Room:

No

Waiting Room Note:

in booking hall only available when staff are present

Car parking:

No

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

10

Type:

Stands

Cycle Storage CCTV:

No

Location for rail replacement services:

Taxi Rank:

No

Bus Service:

Yes

Bus Service Note:

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Accessible Toilets:

Yes

Accessible Toilets Note:

Platform 1 - Available during staffing hours

Induction Loop:

Yes

Wheelchairs Available:

No

Ramp For Train Access:

Yes

Step Free Access:

No

Step Free Access Note:

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Lift access to platform 1 for services to London, ramped access to platform 2 for services away from London.Step free interchange via road is about 220 metres.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

The ticket machine is at the front of the station building

Impaired Mobility Set Down:

No

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:10 AM to 7:30 PM
Saturday 6:10 AM to 7:30 PM
Sunday 8:30 AM to 4:00 PM

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.