Chatham

Address

Chatham station
Railway Street
Chatham
ME4 6PN

Ticket office

Monday to Friday: 4:50 AM to 7:00 PM
Saturday: 5:20 AM to 7:00 PM
Sunday: 6:10 AM to 6:00 PM

General information

Station Operator:
SE
Station Code:
CTM
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Station front main entrance

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Located on concourse

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:

Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platform 1 & 2 - Available during staffing hours

Waiting Room:
Yes
Waiting Room Note:

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking
Spaces:
276
Annual Charge:
£1,213.00
Daily Charge:
£7.30
Monthly Charge:
£113.20
Six Monthly Charge:
£676.50
Three Monthly Charge:
£338.70
Weekly Charge:
£32.20
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
30
Type:
Stands
Location:

downside car park

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Bus stop B in the bus interchange, to the right of the station entrance

Taxi Rank:
Yes
Taxi Rank Note:

station forecourt

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

Platform 1&2 - Available during staffing hours

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

In the booking hall

Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

The information in this document was generated 6/5/2023 9:07:31 PM