Chatham station
Railway Street

Ticket office

Monday to Friday: 5:50 AM to 8:00 PM
Saturday: 6:20 AM to 8:00 PM
Sunday: 7:10 AM to 7:00 PM

Station details


The female toilet on platforms 1 and 2 is out of service until further notice.

On weekdays, the busiest times at this station are generally between 05:30 and 07:30 and 16:30 and 19:00. 

General information

Station Operator: SE
Station Code: CTM
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note: Station front main entrance

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: Yes
Station Buffet Note: Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Platform 1 & 2 - Available during staffing hours
Waiting Room: Yes
Waiting Room Note:

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 276
Annual Charge: £1189.90
Daily Charge: £7.00
Monthly Charge: £110.00
Off Peak Charge: £6.30
Six Monthly Charge: £657.20
Three Monthly Charge: £329.10
Weekly Charge: £31.20
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website
Note: From 1st June - new off peak evening rate (after 18:00) - £1.50


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 30
Type: Stands
Location: downside car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Bus stop B in the bus interchange, to the right of the station entrance

Taxi Rank: Yes
Taxi Rank Note:

station forecourt

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1&2 - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London via ramp to car park. Step free access to platform 2 for services away from London via ramp from Railway Street. Step free interchange via road and steep paths is in excess of 250 metres. Step access between platforms available via the booking hall.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

In the booking hall

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

The information in this document was generated 26/06/2022 12:01:29