Castle Cary

Address

Castle Cary station
Station Wharf
Castle Cary
BA7 7PE

Ticket office

Monday to Friday: 6:30 AM to 9:30 PM
Saturday: 6:30 AM to 9:30 PM
Sunday: 2:50 PM to 9:30 PM

Station details

Alerts

This station has barrow crossing - strictly only to be used with the assistance of a staff member.

 

General information

Station Operator: GW
Station Code: CLC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note: Mobile coffee shop by station entrance
Station Buffet: Yes
Station Buffet Note: Mobile coffee shop by station entrance
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1
Waiting Room: No
Waiting Room Note: In ticket hall

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA Parking (UK) Limited
Spaces: 178
Annual Charge: £445.00
Daily Charge: £3.30
Monthly Charge: £56.00
Three Monthly Charge: £153.00
Weekly Charge: £16.50
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 8
Type: Stands
Location: Platform 1
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Station car park
Taxi Rank: Yes
Taxi Rank Note: Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.
Bus Service: Yes
Bus Service Note: Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note: Public telephones are not accessible
Accessible Toilets: Yes
Accessible Toilets Note: The radar key is available from station staff.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only when the station is staffed).

Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.

Accessible Taxis: No
Accessible Taxis Note: Accessible taxis are available
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: Set- Down / Pick up Points are available at the station entrance.
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:30 AM to 9:30 PM
Saturday 6:30 AM to 9:30 PM
Sunday 2:30 PM to 9:30 PM
Staff Help Available Note: Meeting point: waiting room.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 09:51:41