Monday to Friday:
5:45 AM to 3:00 PM
5:45 AM to 1:05 PM
7:45 AM to 3:30 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Greater Anglia
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Help point available on platform 1.
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Telephones (Cards & Coins):
Accessible toilet available in the waiting room and accessed with a radar key. The toilets are only open during staffing hours
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Within station, forecourt and car park
Cycle Storage CCTV:
Location for rail replacement services:
Substitute bus services stop at bus stop in the turning circle
Taxi Rank Note:
Taxi rank outside station entrance
Bus Service Note:
Braintree is a PlusBus location click here to see the PlusBus map.
There are regular express bus services from outside the station to Stansted Airport
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:45 AM to 7:10 PM
Saturday 5:45 AM to 1:05 PM
Sunday 7:45 AM to 3:30 PM
Staff Help Available Note:
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham (8 miles). Booking is recommended
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 02/12/2021 09:55:02