Fiery Hill Road
Ticket buying & collection
On the platform towards Birmingham
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
In the event of engineering the bus/coach will collect from: Fiery Hill Road alongside station entrance.
TOA 0121 427 8888.
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
Level access from car park to Platform 4 (to Redditch). Step-free access to platform 1 via ramp. Access direct to Platform 2 from side street via 10 steps. Footbridge with 21-26 steps up and down between all platforms (2 and 3 are step free cross-platform only).
Pick up possible in car park or side street adjacent to Platform 1
This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 28/10/2021 01:34:21