Benfleet

Address

Benfleet station
Ferry Road
Benfleet
SS7 1NF

Ticket office

Monday to Friday: 5:15 AM to 9:30 PM
Saturday: 5:15 AM to 9:45 PM
Sunday: 6:15 AM to 9:15 PM

Station details

Alerts

 Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

General information

Station Operator: CC
Station Code: BEF
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Comments: <p>. </p>
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday, Sunday and Public Holidays: 09:00 - 16:00

Christmas Day - Boxing Day: Closed.

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.co.uk

Customer Help Points: Yes
Customer Help Points Note:

On platforms, accessible via electronic gates from street level

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Station Buffet Note:

Platform 1 

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The toilets are located on Platforms 1 and 2.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Waiting Room: No
Waiting Room Note:

Platforms 1 & 2 

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 125
Annual Charge: £1314.00
Daily Charge: £6.00
Monthly Charge: £131.00
Off Peak Charge: £3.30
Per Hour Charge: £1.00
Three Monthly Charge: £379.00
Weekly Charge: £32.00
Car Parking Contact Available: No
Phone number: 0845 050 70 80
Website: Go to website
Note:

Premier Reserved Parking - £1,675.00 for an Annual Ticket.

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 67
Type: Compound
Location: Outside station entrance
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Bus stops on Ferry Road outside front of station:

- If travelling towards London, Stop E

- If travelling towards Southend, Stop A

Taxi Rank: Yes
Taxi Rank Note:

Outside main entrance, turn left under subway

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Platform 1. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

Accessible Taxis: No
Accessible Taxis Note:

Operated by local companies. Pre-booking advised

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Outside station entrance

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 9:00 PM
Staff Help Available Note: Please call 03457 44 44 22
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 29/06/2022 00:56:38