Ticket buying & collection
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help points at this station can be found at the following location(s):
- Platform 1 (towards Wymondham, Norwich) - Fixed to the platform-facing wall of the former station building, under the blue 'Information' sign
- Platform 2 (towards Thetford, Ely, Cambridge) - Fixed to the inside wall to the right of the covered waiting area, under the canopy
There are four cycle stands that can be accessed from the station car park, located to the left of the former station buildings behind Platform 1 (towards Wymondham, Norwich). A sheltered cycle parking area providing five cycle stands is on Platform 2 (towards Thetford, Ely, Cambridge), between the entrance to this platform and the canopy.
Replacement bus services stop at Station entrance
Step free access to both platforms from the road, estimated 30-40 metres between the two entrances. Please note, this station is split by a busy road with a platform on either side.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Details of nearest taxis are shown on station information poster
Station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
Assistance meeting point is on the platform, next to the yellow boarding ramp.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 29/05/2022 00:09:50