Ticket buying & collection
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Acocks Green is accredited by the Secure Station Scheme**
On Platform and in Car Park
In the event of engineering the bus/coach will collect from: The public service bus stop outside station entrance
Premier Radio 0121 604 4000
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
Please note that lifts are available at this station between the booking hall and the car park and between the booking hall and the island platform.
Alternatively, there are 34 steps from booking hall down to island platform. Direct access from car park to booking hall is via 40 steps. Direct access to car park from booking hall is locked after 8pm. Pick-up in car park only. CCTV car park only. Large stepping distance on Birmingham platform.
Accessible taxis are not available
Pick up in car park only
Tuesday 7:00 AM to 4:00 PM
Wednesday 7:00 AM to 4:00 PM
Thursday 7:00 AM to 4:00 PM
Friday 7:00 AM to 6:00 PM
Saturday 8:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 21/09/2021 22:18:07