West Malling

Address

West Malling station
Station Approach
off Swan Street
ME19 6HJ

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 7:30 AM to 2:10 PM
Sunday: 8:15 AM to 3:30 PM

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:00 and 07:30 and 18:30 and 19:30.

General information

Station Operator: SE
Station Code: WMA
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from the car park

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Booking Hall- Available during staffing hours
Waiting Room: No
Waiting Room Note: in booking hall only available when staff are present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Saba Park Solutions UK Limited
Spaces: 164
Annual Charge: £933.30
Daily Charge: £5.20
Monthly Charge: £89.50
Off Peak Charge: £4.70
Six Monthly Charge: £534.10
Three Monthly Charge: £267.50
Weekly Charge: £24.20
Car Parking Contact Available: No
Phone number: 03301 235 247
Website: Go to website
Note:

From 1st June - new off peak evening rate (after 18:00) - £1.50

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 64
Type: Stands
Location: Platform 1
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Station Road.

Please note a mini bus operates between West Malling and East Malling 

Taxi Rank: Yes
Taxi Rank Note:

front of station

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Booking Hall- Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

On platforms 1 and 2.

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 7:00 PM
Saturday 7:30 AM to 2:10 PM
Sunday 8:15 AM to 3:30 PM
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.

The information in this document was generated 26/02/2021 12:54:02