Waltham Cross

Address

Waltham Cross station
Station Approach
Waltham Cross
EN8 7LU

Ticket office

Monday to Friday: 6:15 AM to 8:00 PM
Saturday: 7:45 AM to 2:40 PM
Sunday: 8:15 AM to 3:45 PM

Station details

Alerts

The lifts will be out of order between PLATFORM 1 and Overbridge from now until further notice at Waltham Cross station.

General information

Station Operator: LE
Station Code: WLC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 7
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee shop

Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: The National key toilets are located in the Ticket Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 41
Annual Charge: £676.00
Daily Charge: £4.00
Monthly Charge: £68.00
Off Peak Charge: £4.00
Three Monthly Charge: £193.00
Weekly Charge: £16.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 26
Type: Wheel Racks
Location: Forecourt
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at the bus stop in Station Approach

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Buses operate from outside the station.

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to each platform via lift.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 8:00 PM
Saturday 7:45 AM to 2:40 PM
Sunday 8:15 AM to 3:45 PM
Staff Help Available Note:

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 09:23:46